Warranty & Repairs
Our repair shop fee (excluding parts) is $250.00 minimum including testing, evaluating, labor and packaging. Turnaround time on most repairs is one week. Expedited repairs are subject to availability of parts, and an additional fee. Orders for standard water loads to 200kW and air loads to 75kW that are cancelled six working days or more before shipping date are subject to a 10% restocking charge.
Orders for standard water loads to 200kW and air loads to 75kW that are cancelled five working days or less before shipping date are subject to a 20% restocking charge. All non standard products have a restocking charge that is subject to the amount of work in process at cancellation time.
Load orders for same day shipments, if available, will be surcharged $150.00
All prices are in U.S. dollars and are subject to change without notice.
GENERAL TERMS AND CONDITIONS OF SALE
PRICING: All prices reflect 4% discount for cash or pre-established accounts.
TERMS: All prices are F.O.B. Yellville, Arkansas; net 30 days on established accounts; otherwise, C.O.D. unless full payment is received in advance.
CONDITIONS OF SALE: Determination of price, terms and conditions of sale and final acceptance of orders are made only at our plant in Yellville, Arkansas. All purchases are to be remitted in U.S. dollars and prices are subject to change without notice. Formal price quotations remain valid for 60 days. Applicable Federal, State or local taxes that are in effect at the time of shipment will be added to invoices unless a Certificate of Exemption is furnished by the purchaser. Load orders for same day shipment, if available, will be surcharged $150.00.
SHIPMENT: Unless specific shipping instructions accompany an order, we shall use our own judgment to select the best method for shipments which will be sent either freight collect, or prepaid and charges added to the invoice. We will exercise all reasonable means to make shipments within the time specified, but assume no liability for loss or damage from late delivery or non-performance caused by strikes, accidents, fires or any causes that are unavoidable or beyond our control. NOTICE: Shipment or diversion of this product to any destination or use contrary to U.S. law is prohibited. Any technical data contained in this document(s) or file(s) may be restricted for export under the international traffic in arms regulations (ITAR) or the export administration regulations (EAR). Violations of these export laws may be subject to fines and penalties.
CANCELLATION AND RESTOCKING: The purchaser shall pay the contract price of all goods which have been completed. In addition to such payment, the purchaser shall pay whatever portion of the contract price that is equal to the degree of completion of goods in process, effective on date cancellation is received. Cancellation of orders less than $3500 within 6 or more working days before ship date are subject to a 10% restocking charge, within 5 days a 20% restocking charge. Cancellation of orders in excess of $3500 will be based on percentage of completion of order; in all cases no less than 20% once order is initiated. Further, the quantity of parts received by purchaser plus the quantity of work in process must be the total quantity that sets the selling price. A retroactive billing will be made against corrected quantity selling price as a part of cancellation charges. Termination charges on government contracts and sub-contracts will be determined in compliance with applicable laws and regulations.
We take pride in manufacturing products of the highest quality and we warrant them to the original purchaser to be free from defects in material and workmanship for the period of one year from date of invoice. Additionally, products of our manufacture repaired by us are warranted against defects in material and workmanship for a period of 90 days from date of invoice, with the provisions described herein. Should a product, or a portion of a product of our manufacture prove faulty, in material or workmanship, during the life of this warranty, we hereby obligate ourselves, at our own discretion, to repair at our factory, inbound/outbound freight not included, or replace such portions of the product as required toremedy such defect. If, in our judgment, such repair or replacement fails to be a satisfactory solution, our limit of obligation shall be no more than full refund of the purchase price. This warranty is limited to products of our own manufacture. Equipment and components originating from other manufacturers are warranted only to the limits of that manufacturer’s warranty to us. Furthermore, we shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use, or misuse (by operation above rated capacities, repairs not authorized by us, or any misapplication) of the equipment. Before using, the user shall determine the suitability of the product for the intended use; and the user assumes all risk and liability whatsoever in connection therewith. Materials not in accordance with agreed specifications shall be called to our attention immediately. Warranty returns shall first be authorized by the Customer Service Department and shall be shipped prepaid. If authorization is given for return, shipment will be made within 30 days of receipt of materials. Warranty does not cover freight charges.